A tracking number will be provided for all orders via e-mail once the package is sent. You can track the status of your package here.
All orders received before 9am will be shipped on the same day. Orders received after 9am will be shipped the following business day.
Average delivery time
Italy (Standard Shipping): 2-3 business days
Italy (Express Shipping): 1-2 business days
International Orders: 2-6 business days
International shipping depends completely on the customs of the country we are shipping to.
Contact us if you need to know the exact day of arrival
Shipping is always free.
Customers are responsible for any additional taxes or duties that may be due when receiving an international order. We currently ship from Milan, Italy.
ITALY: UPS Standard, UPS Express, UPS AccessPoint, Pick UpDelivery by bike (Milan only), LIL House Pick Up in Via Gaetano Donizetti 36, 20122 Milano
INTERNATIONAL: UPS Express Saver
Contact us, we'll be happy to help.
Contact us! If the order hasn't shipped yet we will be able to send it to the correct address.
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.
A valid ID doc will have to be shown to the shipping company before the hand over of your jewels.