How to Return or Exchange my order
STEP: fill in the form below. Make sure to include your Order ID and Email address.
STEP 2: we will send you the pre-paid shipping label to return your purchase.
STEP 3: package the item. Follow the instructions below otherwise we won't be able to accept the exchange.
The product must be unused.
The product must be shipped in original boxes with all original paperwork.
Purchases must be returned from the original shipping country.
STEP 1: Pack the product(s) securely in the original product packaging. Please include all paperwork, parts, and accessories. All products must be unused to ensure credit.
STEP 2: Secure the prepaid shipping label securely to the carton. Please make sure that the address to which it will be shipped is clearly legible.
STEP 3: Before sending the return shipment, please remove all extra labels from the outside of the package.
STEP 4: Drop the package at the closest UPS Access Point or we'll set up a pick up for you (Italy only).
STEP 5: Keep the Return Tracking Number for your return in order to monitor delivery status.
EXCHANGES & RETURNS FORM