Termini e condizioni
GENERAL TERMS AND CONDITIONS OF SALE
WEBSITE www.agee.world
Effective from September 29, 2022
1. Introduction and scope of the contract.
The website www.agee.world (hereinafter, the Site) is owned and managed by Firgun House s.r.l. with registered office in 20054 Segrate (MI), via F.lli Cervi Res. Sorgente SNC, Tax ID and Business Register registration number 10322340968, REA no. MI – 2522577M, certified email address (PEC) firgunhousesrl@pec.it, hereinafter also referred to as the Seller.
Through the Site, consumer users (hereinafter, the Customers) may purchase, remotely and via the internet, the goods (hereinafter, the Products) made available by the Seller on the Site itself.
1.2. The sale of Products through the Site constitutes a distance contract governed by Chapter I, Title III (arts. 45 et seq.) of Legislative Decree no. 206 of September 6, 2005 ("Consumer Code") and by Legislative Decree no. 70 of April 9, 2003, containing provisions on electronic commerce.
1.3. These General Terms and Conditions of Sale (hereinafter, the Terms of Sale) apply to all sales of Products made remotely and via the internet through the Site by the Seller to Customers.
1.4. The Products made available on the Site consist mainly of jewelry and precious items. The Products for sale are listed and described on the Site, in the section named “Shop”, and in the relative subsections.
1.5. "Consumer" means any natural person who purchases goods and services for purposes not related, either directly or indirectly, to any professional activity carried out.
1.6. The Seller reserves the right to update, modify, or supplement the Terms of Sale. The new conditions will be effective from the moment they are published on the Site or otherwise made known to Customers and, with the exception of changes more favorable to Customers, will be applicable only to purchase orders sent by Customers pursuant to point 2 of these Terms of Sale after the date of publication.
1.7. In order to avoid any misunderstandings, Customers are invited to carefully read the Terms of Sale each time they decide to purchase any product through the Site.
2. Procedure for purchasing products and registering on the Site.
2.1 The Customer wishing to purchase a product on the Site may choose whether to register for free, creating a personal account, or to proceed according to the provisions of points 2.3 and following.
2.2. To register on the Site, the Customer must fill out the appropriate form, entering their first name, last name, email address, and a password. The account created in this way will remain valid for any subsequent purchases by the same user. Once the account has been created, the Customer will be able to proceed to purchase products by logging in and following the instructions on the Site and in accordance with the conditions provided for in the following points.
2.3 The purchase of Products through the Site by Customers takes place by selecting the desired items for sale. The selected products will be listed in the Shopping Cart (“Cart”) section. From here, via the Checkout button, it will be possible to proceed to fill out the order form.
2.4 During the order form completion phase, the Customer will have the possibility:
● to view the order summary and the total cost including shipping fees;
● to enter gift or discount codes;
● to track the status of the order and the shipment tracking;
● to optionally modify the quantity of the previously selected items;
● to enter their email and shipping details;
● to select the shipping methods;
● to select the payment method and enter the relevant details;
● once all the data has been entered, to confirm the order by means of a “Purchase” button.
2.5 Until the moment of final confirmation and submission of the order via the “Purchase” button, the Customer will always have the possibility to view the entered data and optionally modify them.
2.6 Registration credentials (email address and password) must be used exclusively by the Customer and cannot be transferred to third parties. The Customer undertakes to keep them secret and to ensure that no third party has access to them, and to inform the Seller immediately in the event that they suspect or become aware of any improper use or disclosure thereof.
2.7 The Customer guarantees that the personal information provided during the purchase procedure and any registration on the Site is complete and truthful, and undertakes to keep the Seller harmless and indemnified from any damage, compensatory obligation, and/or sanction deriving from and/or in any way connected to the violation by the Customer of the rules regarding registration on the Site or the safekeeping of registration credentials.
3. Information aimed at the conclusion of the contract
3.1 In compliance with Legislative Decree no. 70 of April 9, 2003, containing provisions on electronic commerce, the Seller informs Customers that:
● to conclude the purchase contract for one or more Products on the Site, the Customer must fill out an electronic order form and submit it to the Seller, electronically, following the instructions that will appear from time to time on the Site, as specified in point 2 above;
● the contract is concluded when the order form reaches the Seller's server;
● before proceeding to transmit the order form, the Customer may identify and correct any data entry errors by following the instructions on the Site during the various stages of purchase, as specified in point 2 above;
● the order form will be archived in the Seller's IT database for the time necessary for its execution and, in any case, within the terms of the law. The Customer may access the order form and/or the data related thereto through their personal account.
● The Seller undertakes to promptly acknowledge the orders received through an order confirmation that summarizes the general terms and conditions applicable to the contract, the information regarding the essential characteristics of the good, a detailed indication of the price, and all information useful to the Customer for the exercise of their rights.
● The languages available to Customers for the conclusion of the contract are Italian and English. Customer Service is able to communicate with Customers in these same languages.
4. Acceptance of the Terms of Sale
4.1 These General Terms and Conditions of Sale are valid from the day the purchase contract is concluded and may be updated, supplemented, or modified at any time by the Seller, as better specified in point 1.6.
4.2 These Terms of Sale must be examined by the Customer before completing the purchase procedure. The submission of the purchase order confirmation, therefore, implies total knowledge thereof and their full acceptance.
4.3 By electronically sending their purchase order confirmation, the Customer unconditionally accepts and undertakes to observe, in their relations with the Seller, the general and payment terms illustrated below, declaring that they have read and accepted all the information provided by them pursuant to the above-mentioned regulations, and also acknowledging that the Seller does not consider themselves bound by different conditions unless previously agreed upon in writing.
4.4 Acceptance of the terms of sale must be manifested through the exact completion of all sections of the electronic form, following the on-screen instructions and, finally, selecting and, therefore, accepting the boxes labeled “I have read the General Terms and Conditions of Sale and accept them in full”.
5. Sales prices and shipping costs
5.1 The sales prices of the Products are expressed in Euros and include VAT and all other taxes. They do not, however, include taxes and duties required outside the European Union. These will have to be paid by the Customer upon receipt of the Products.
5.2 Shipping costs may vary depending on the chosen delivery method and/or the payment method used.
5.3. Shipping costs will be specifically indicated (in Euros and including VAT) during the purchase process, before the Customer is bound by the contract, in the order summary and in the order confirmation email.
5.4 The Seller reserves the right to change the price of the Products at any time. It is understood that the price of the Product that will be charged to the Customer will be the one indicated in the order summary, displayed by the Customer before placing the order, and that any subsequent variations (increase or decrease) will not be taken into account after the transmission of the order itself.
6. Payment methods and purchase orders
6.1 Payment of the amount due for the purchase of Products through the Site can be made by credit card (VISA, Mastercard, Maestro), Paypal or Apple Pay, bank transfer, Satispay or Scalapay. The latter method allows for payment to be split into 3 interest-free installments up to 3,000.00 Euros. In the event that one of these methods cannot be used in relation to a specific Product or order, this will be clearly indicated on the Site at the latest at the beginning of the purchase process. Payment methods that are not available will in any case not be selectable by the Customer during the appropriate phase of the purchase process. By purchasing with Scalapay, you receive the order immediately and pay for it in 3 installments. It is acknowledged that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that by opting for the Scalapay system, you authorize such transfer.
6.2 The sales contract is subject to the condition subsequent of the successful payment, or in any case, payment authorization, of the total amount indicated at the time the purchase order is sent. In the event that payment does not occur or payment authorization is unsuccessful, the contract will be considered terminated by law. The Customer will be informed of this negative outcome via email communication.
6.3 In case of suspected illegal activities related to the selected payment method, even simply following a report by payment intermediaries, the Seller reserves the right to require the Customer to enter a different or additional payment method, under penalty of legal termination of the sales contract.
7. Delivery methods
7.1 The Seller will ship the selected and ordered products to the Customer, at the address indicated by them, according to the methods provided for in the previous articles, by trusted couriers and/or forwarders, and in particular UPS Standard, UBM Bike: Eco-Friendly (available only in Milan) and UPS EXPRESS. The average delivery time for domestic orders (Italy) with Standard delivery is 2-3 working days. For shipments to the islands, a few extra days are required. For domestic orders (Italy) with EXPRESS delivery, it is 1-2 working days. For international orders, the average delivery time is 2-6 working days, but may take up to 3 weeks. International shipping times depend on the customs policies of the country to which the shipment is made.
7.2 Upon receipt, the Buyer is required to verify the conformity of the product delivered to them with the order placed.
7.3 No liability may be attributed to the Seller for delayed or non-delivery due to force majeure or unforeseeable circumstances.
7.4 The Seller will not be liable to any party or third party regarding damages, losses, and costs suffered as a result of the non-delivery of the good within the expected times, the Customer having the right only to the refund of the price possibly paid.
8. Right of withdrawal
8.1 Pursuant to articles 52-59 of Legislative Decree no. 206 of September 6, 2005, the Customer, in their capacity as a consumer, if residing in Italy, in one of the countries belonging to the European Union or in the United Kingdom, may exercise the right of withdrawal, obtaining a refund of the price paid for the purchase. The direct costs of returning the good (such as shipping costs) are borne by the customer. The received good must be returned in its original packaging, without any handling other than that necessary to establish the nature and characteristics of the good itself.
8.2 In the cases and under the conditions referred to in point 8.1, the Customer-consumer who, for any reason, does not feel satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the period of fourteen days starting from the day of receipt of the good or goods purchased.
8.3 To exercise the right of withdrawal, the Customer must, within the period indicated in point 8.2, fill out the form in the “HOW: return my order” section of the Site, or, within the same period, present any other explicit declaration of the decision to withdraw from the contract, by sending communication to the Seller's contacts, optionally also making use of the special form available on the Site.
8.4 Once the withdrawal notice has been received, the Seller will immediately send confirmation of receipt of the notice to the Customer's email address, as well as a prepaid label that the Customer can use to facilitate and speed up the return of the Product and the relative instructions. Alternatively, the Customer may choose to independently organize the shipment for the return of the good; in this case, the Seller cannot in any way be held responsible for the shipment or its outcome.
8.5 The Customer, once having exercised the right of withdrawal within the terms referred to in the points above, must return the goods, including by handing them over to a third party authorized by the Seller to receive the goods, without undue delay and in any case within fourteen days from the date on which they notified the Seller of their decision to withdraw from the contract. This deadline is considered met if the consumer ships the goods before the expiration of the fourteen-day period.
8.6 The Seller will refund all payments received from the Customer, without undue delay and in any case within fourteen days from the day they are informed of the consumer's decision to withdraw from the contract. The refund will be executed using the same payment method used by the Customer for the initial transaction, unless they have expressly agreed otherwise and on condition that they do not have to incur any costs as a consequence of the refund.
8.7 The cost of the return is borne by the Customer. If they choose to make use of the return method offered by the Seller, the cost of the return will be advanced by the Seller and consequently deducted from the amount to be refunded pursuant to point 8.6 above. Alternatively, if the Customer expressly chooses a type of return other than the least expensive type of delivery offered by the Seller, they will not be required to refund the Customer for any additional costs incurred.
8.8 The Customer is solely responsible for the decrease in the value of the goods resulting from handling the Product other than that necessary to establish the nature, characteristics, and functioning of the Product. The Product must in any case be kept, handled, and inspected with normal diligence and returned intact, complete in all its parts, perfectly functional, accompanied by all accessories and instruction leaflets, with the original packaging, identification tags, labels, and disposable seal, where present, still attached to the Product and intact and untampered with, as well as perfectly suitable for the use for which it is intended and free of signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.
8.9 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not entitle the Customer to any refund. The Seller will notify the Customer of this via email within 5 working days of receipt of the Product, rejecting the withdrawal request. The Product will remain with the Seller at the disposal of the Customer for collection, which must take place at the Customer's own expense and under their responsibility.
8.10 Regarding contracts concluded through the Site, the right of withdrawal is excluded for the supply of goods made to measure or clearly personalized.
8.11 The Customer who, within the same period of fourteen days from delivery of the good, wishes to replace the purchased Product with a different one available on the Site, may contact the Seller through the form available in the appropriate section on the Site. The Seller will contact the Customer within 48 hours to provide them with all the necessary instructions. In case of replacement of the purchased good with another Product, shipping costs will be borne by the Seller for 50% of the total amount of said costs. If, after a first replacement, a further replacement of the already replaced Product is requested, again within the aforementioned period, the shipping costs related to the new replacement and any subsequent ones will be borne entirely by the Customer. The Product replacement procedure is excluded for the supply of goods made to measure or clearly personalized.
8.12 The previous provisions referred to in this point 8 do not apply to the Customer-consumer who resides in countries that are not members of the European Union, with the exception of the United Kingdom. The regulations regarding the sale of consumer goods of the country in which they habitually reside will apply to the same Customer-consumer.
9. Legal Guarantee of Conformity
9.1 All products sold on the Site are covered by the legal guarantee of conformity provided for by articles 128-135 of the Consumer Code (''Legal Guarantee'').
9.2 La Garanzia Legale è riservata ai Clienti, nella loro qualità di consumatori come definiti al punto 1.5. A coloro che, anche in violazione delle Condizioni generali, hanno acquistato sul Sito e che non rivestano la qualità di consumatori saranno applicate la garanzia per i vizi della cosa venduta, la garanzia per difetto di qualità promesse ed essenziali e le altre garanzie previste dal codice civile con i relativi termini, decadenze e limitazioni.
9.3 Il Venditore è responsabile nei confronti del Cliente per qualsiasi difetto di conformità che sia esistente al momento della consegna del prodotto e che si manifesti entro due anni da tale consegna. Il difetto di conformità deve essere denunciato al Venditore, a pena di decadenza dalla garanzia, nel termine di due mesi dalla data in cui è stato scoperto. Il Cliente può utilizzare per la denuncia del difetto uno qualsiasi dei contatti messi a disposizione dal Venditore sul Sito.
9.4 Salvo prova contraria, si presume che i difetti di conformità che si manifestano entro i sei mesi dalla consegna del prodotto esistessero già alla data di consegna del bene, a meno che tale ipotesi sia incompatibile con la natura del prodotto o con la natura del difetto di conformità. Successivamente, a partire dal settimo mese dalla consegna del Prodotto, sarà invece onere del Cliente provare che il difetto di conformità esisteva già al momento della consegna dello stesso.
9.5 Per dare prova della data di consegna del Prodotto il Cliente dovrà premurarsi di conservare la conferma dell’ordine o qualunque documento che attesti l’acquisto e la data di consegna del bene.
9.6 Si presume che i beni di consumo siano conformi al contratto se, ove pertinenti, coesistono le seguenti circostanze: sono idonei all'uso al quale servono abitualmente beni dello stesso tipo; sono conformi alla descrizione fatta dal venditore; possiedono le qualità del bene che il venditore ha presentato al consumatore come campione o modello; presentano la qualità e le prestazioni abituali di un bene dello stesso tipo, che il consumatore può ragionevolmente aspettarsi, tenuto conto della natura del bene e di altre circostanze; sono altresì idonei all'uso particolare voluto dal consumatore e che sia stato da questi portato a conoscenza del venditore al momento della conclusione del contratto e che il venditore abbia accettato anche per fatti concludenti.
9.7 Sono quindi esclusi dal campo di applicazione della Garanzia Legale eventuali danneggiamenti determinati da fatti accidentali o da responsabilità del Cliente, oppure da un uso del prodotto non conforme alla sua destinazione d'uso.
9.8. Non vi è inoltre difetto di conformità se, al momento della conclusione del contratto, il consumatore era a conoscenza del difetto o non poteva ignorarlo con l'ordinaria diligenza o se il difetto di conformità deriva da istruzioni o materiali forniti dal consumatore.
9.9 In caso di difetto di conformità tempestivamente denunciato, il Cliente ha diritto al ripristino, senza spese, della conformità del bene mediante riparazione o sostituzione; oppure, in alternativa, a una riduzione adeguata del prezzo o alla risoluzione del contratto.
9.10 Il consumatore può chiedere, a sua scelta, al venditore di riparare il bene o di sostituirlo, senza spese in entrambi i casi, salvo che il rimedio richiesto sia oggettivamente impossibile o eccessivamente oneroso rispetto all'altro.
9.11 Ai fini di cui al punto 9.10 è da considerare eccessivamente oneroso uno dei due rimedi se impone al venditore spese irragionevoli in confronto all'altro, tenendo conto del valore che il bene avrebbe se non vi fosse difetto di conformità, dell'entità del difetto di conformità e dell'eventualità che il rimedio alternativo possa essere esperito senza notevoli inconvenienti per il consumatore.
9.12 Nel caso in cui un Prodotto, nel corso del periodo di validità della Garanzia Legale, manifesti quello che potrebbe essere un difetto di conformità, il Cliente deve contattare il Servizio Clienti, utilizzando i recapiti di cui al punto 10 che segue. Il Venditore darà tempestivo riscontro alla comunicazione del presunto difetto di conformità e indicherà al Cliente la specifica procedura da seguire.
9.13 Il Venditore potrà effettuare in ogni caso tutte le verifiche necessarie per accertare la sussistenza o meno del difetto di conformità lamentato. Le spese di riparazione o di sostituzione e quelle di spedizione saranno a carico del Venditore; in caso contrario, quindi in assenza dei presupposti per la applicazione della Garanzia Legale, tutti gli eventuali costi, ivi inclusi quelli di spedizione, saranno a carico del Cliente.
9.14 Ai sensi del D.Lgs. 22 maggio 1999, n. 251, il Venditore garantisce i metalli preziosi che compongono i Prodotti mediante punzonatura del titolo del fino contenuto, espresso in millesimi, e del marchio di identificazione. In particolare, per quanto riguarda l’oro, i titoli legali, per ogni parte degli oggetti, possono essere 750 millesimi (pari a 18 carati) o 375 millesimi (pari a 9 carati). La caratura dei metalli viene altresì attestata mediante un certificato presente in ogni confezione dei Prodotti.
10. Assistenza Clienti, comunicazioni e reclami
10.1 E' possibile chiedere informazioni e inviare comunicazioni e reclami al Venditore ai seguenti contatti:
via e-mail: hello@agee.world;
via chat Whatsapp: tel:+393455748881
via PEC: firgunhousesrl@pec.it
via posta: Firgun House s.r.l., Via F.lli Cervi Res. Sorgente SNC - 20054 SEGRATE (MI).
a qualunque altro contatto venga indicato nella relativa sezione del Sito.
10.2 Il Venditore risponderà ai reclami per e-mail o posta nel termine massimo di due giorni lavorativi dal ricevimento degli stessi.
11. Legge applicabile e Foro competente
11.1 Ogni controversia relativa all'applicazione, esecuzione, interpretazione e violazione dei contratti di acquisto conclusi tramite il Sito è regolata dalla legge italiana. Le presenti Condizioni di vendita si riportano, per quanto non espressamente ivi previsto, al D.Lgs. 6 settembre 2005, n. 206 (Codice del Consumo).
11.2 È fatta salva l’applicazione ai Clienti, nella loro qualità di consumatori, che non abbiano la loro residenza abituale in Italia, delle disposizioni previste dalla legge del paese in cui gli stessi hanno la loro residenza abituale.
11.3 Per ogni controversia relativa alla applicazione, esecuzione e interpretazione delle presenti Condizioni di vendita è competente il foro del luogo in cui il Cliente risiede o ha eletto domicilio.
11.4 In caso di controversie derivanti dal presente contratto o ad esso collegate, le Parti si impegnano a cercare tra loro un equo e bonario componimento. Nel caso in cui non sia possibile risolvere la controversia in seguito al reclamo presentato direttamente dal Cliente al Venditore, quest'ultimo fornirà al Cliente le informazioni in merito all’organismo o agli organismi di Alternative Dispute Resolution per la risoluzione extragiudiziale delle controversie relative ad obbligazioni derivanti da un contratto concluso in base alla presenti Condizioni di Vendita (cc.dd. Organismi ADR, come indicati agli artt. 141-bis e ss. Codice del Consumo), precisando se intenda avvalersi o meno di tali organismi per risolvere la controversia stessa.
11.5 Il Venditore informa i Clienti, nella loro qualità di consumatori che risiedono in paesi UE, che il D. Lgs. 6 agosto 2015, n. 130 (che ha modificato il Codice del Consumo) e il Regolamento UE n. 524/2013, in materia di Alternative Dispute Resolution (ADR) e Online Dispute Resolution (ODR) hanno previsto una normativa per favorire la risoluzione amichevole delle controversie online tra consumatori e commercianti, alternativa e integrativa dei meccanismi propri della giurisdizione ordinaria. A tal fine, l’Unione Europea ha predisposto una piattaforma europea di Online Dispute Resolution (c.d. piattaforma ODR), consultabile all’indirizzo: http://ec.europa.eu/consumers/odr/. Il consumatore può, attraverso questa piattaforma ODR conoscere l’elenco degli organismi ADR, trovare il link al sito di ciascuno di essi e avviare una procedura di risoluzione on-line delle controversie relative a un contratto concluso on-line in cui siano parte. Indipendentemente dall’esito della procedura di composizione extragiudiziale della controversia, sono fatti salvi i diritti del Cliente di rivolgersi al giudice ordinario, e, se ne ricorrono i presupposti, di promuovere una risoluzione extragiudiziale delle controversie relative ai rapporti di consumo mediante ricorso alle procedure di cui alla Parte V, Titolo II-bis Codice del Consumo.
11.6 Il Cliente che risiede in uno stato membro dell'Unione Europea diverso dall'Italia, può, inoltre, accedere, per ogni controversia relativa all’applicazione, esecuzione e interpretazione delle presenti Condizioni di vendita, al procedimento europeo istituito per le controversie di modesta entità, dal Regolamento (CE) n. 861/2007 del Consiglio, dell'11 luglio 2007, a condizione che il valore della controversia non ecceda, esclusi gli interessi, i diritti e le spese, Euro 2.000,00. Il testo del regolamento è reperibile sul sito www.eur-lex.europa.eu.
11.7 Per quanto qui non espressamente disposto valgono le norme di legge applicabili ai rapporti e alle fattispecie previste nel presente contratto e, in ogni caso, le norme del Codice Civile e del D.Lgs. 6 settembre 2005, n. 206 (Codice del Consumo).
