Exchange Policy
We want you to be fully satisfied with every product that you purchase from us. If you chose the wrong size or you are not satisfied with a product that you have purchased, you may send a request to exchange it within 14 days from arrival of the package and return it for free.
Click here and fill in the request.
We want you to be fully satisfied with every product that you purchase from us. If you chose the wrong size, you may send a request to exchange it within 14 days from arrival of the package. We will require you to cover the shipping cost. See chart below:
Click here and fill in the request.
We are very sorry but it is not possible to exchange an item shipped outside European Union.
Contact us or read our Terms and Conditions if you have additional doubts.
If you chose a jewel that is more expensive than the amount paid we will send you a link to pay.
STEP 1: click here to make your request.
STEP 2: print the pre-paid shipping label to return your purchase.
STEP 3: package the item. Follow all the instructions provided, otherwise we won't be able to accept the return.
Country | Shipping cost over 250€ | Return cost |
---|---|---|
Italy (Standard) | 10€ | Free within 14 days |
UK | 10£ | Free within 14 days |
Andorra | 20€ | N/A |
Austria | 20€ | 20€ |
Azores | 15€ | 55€ |
Belarus / Bosnia-Herzegovina | 15€ | 25€ |
Belgium | 15€ | 20€ |
Canary Island | 15€ | 45€ |
Croatia | 15€ | 45€ |
Cyprus | 25€ | 55€ |
Czech republic | 15€ | 25€ |
Denmark | 15€ | 25€ |
Estonia | 15€ | 25€ |
Finland | 15€ | 15€ |
France | 15€ | 15€ |
Gibraltar | 30€ | 45€ |
Greece | 15€ | 25€ |
Greenland | 30€ | N/A |
Germany | 15€ | 20€ |
Hungary | 15€ | 25€ |
Iceland | 30€ | 45€ |
Ireland | 15€ | 20€ |
Kosovo | 30€ | 45€ |
Latvia | 15€ | 25€ |
Liechtenstein | 30€ | 45€ |
Lithuania | 30€ | 45€ |
Luxembourg | 15€ | 20€ |
Macedonia | 30€ | 45€ |
Madeira Island | 15€ | 55€ |
Malta | 15€ | 55€ |
Moldova | 15€ | 55€ |
Monaco | 15€ | 45€ |
Montenegro | 30€ | 45€ |
Netherlands | 15€ | 20€ |
Norway | 30€ | 45€ |
Poland | 15€ | 25€ |
Portugal | 15€ | 25€ |
Romania | 15€ | 25€ |
Russia | 30€ | 45€ |
San Marino | 30€ | N/A |
Slovakia | 15€ | 25€ |
Slovenia | 15€ | 25€ |
Spain | 15€ | 25€ |
Sweden | 15€ | 20€ |
Switzerland | 15€ | N/A |
Ukraine | 15€ | 45€ |
If your Country is not eligible for returns and you need help please send us an email.