Exchange Policy

Exchanges | ITALY & UK

We want you to be fully satisfied with every product that you purchase from us. If you chose the wrong size or you are not satisfied with a product that you have purchased, you may send a request to exchange it within 14 days from arrival of the package and return it for free.

Click here and fill in the request.

Exchanges | EUROPE

We want you to be fully satisfied with every product that you purchase from us. If you chose the wrong size, you may send a request to exchange it within 14 days from arrival of the package. We will require you to cover the shipping cost. See chart below:

Click here and fill in the request.

Exchanges | WORLDWIDE

We are very sorry but it is not possible to exchange an item shipped outside European Union.
Contact us or read our Terms and Conditions if you have additional doubts. 

WHAT IF I CHOOSE A JEWEL THAT IS MORE EXPENSIVE?

If you chose a jewel that is more expensive than the amount paid we will send you a link to pay. 

WHAT DO I HAVE TO DO NOW?

STEP 1: click here to make your request. 

STEP 2: print the pre-paid shipping label to return your purchase. 

STEP 3: package the item. Follow all the instructions provided, otherwise we won't be able to accept the return.