General Info

How can I contact you?

Via Whatsapp or Email.

Do you have a shop?

Yes — visit us by appointment at LIL House, Via Gaetano Donizetti 36, Milan (Mon–Sat, 11:00–19:30).

Can I work with you?

Yes, send us your CV via email. If there are new positions available we will let you know.

Authenticity & Provenance

How do you make sure a piece is real and one-of-a-kind?

Every piece is examined by hand and sourced from documented, reputable channels — auction houses, private estates and trusted dealers. We read its hallmark, confirm the era and the metal, and record what we find. Each piece is one-of-a-kind: there is no second copy.

What is a hallmark, and why does it matter?

A hallmark is a small stamp on the metal that records its purity and, often, its origin and date — for example 750 for 18k gold, 585 for 14k gold, or 925 for sterling silver. We read it under a loupe and report it in the listing.

Where does your jewellery come from?

Each jewel is selected personally by our founder, Veronica Varetta, and documented. Pieces come from a range of sources — auction houses, private estates and trusted dealers across Europe. Provenance is recorded for every piece.

Are the gemstones natural? How do you check them?

Our gemmologist checks the stones, and many pieces come from reputable sources such as auction houses, where the stones are already documented. Where useful, a certificate of authenticity can be issued on request.

What do the photos and condition notes tell me?

Listings show real photographs of the actual piece — never a stand-in — with measurements, weight, hallmark and an honest note on wear or restoration. Want a closer look? Ask for more photos or a video on WhatsApp or by email.

Can a ring be resized?

Most rings can be resized; eternity bands and full-pattern designs usually cannot. We arrange resizing through our own atelier before shipping. Tell us your size and we will advise on the specific jewel.

How do I find my ring size?

Measure a ring you already wear against our size guide, or have a local jeweller read your finger. Unsure? Write to us with the inside diameter in millimetres and we will match it for you.

Vintage, antique or estate — what's the difference?

Antique describes a piece roughly a century old or more; vintage sits between then and recent decades; estate simply means previously owned, of any era. ÂGÉE curates across all three, each one documented.

Orders

Can I change my order?

If the size is not correct or you don't like your jewel on you, you can make an exchange request by visiting this page. Exchanges are possible only in the EU and in the UK, read Terms and Conditions.

Can I return my order?

If you don't like your purchase we are very sorry, you can visit this page and request a return. Returns are possible worldwide, read Terms and Conditions.

Can I cancel my order?

Yes you can, within 5 hours from the placement of the order.

Shipping

How can I track my order?

Copy and paste here your Ups tracking number.

Does my order require a signature?

Every order is fully insured. Orders above €1,000 require the recipient's signature on delivery.

Where do you ship from?

Milan for Italian and International orders.

Do you ship to my country?

Most likely yes, with a few exceptions. Check out the shipping chart here.

Can I pick my order at your store, LIL House?

Yes! Select 'Pick Up at LIL House' before check out. A notification for pickup will be forwarded as soon as the product is ready in the store.

Payments

What payment method do you accept?

We accept Visa, Mastercard, ApplePay and Discovery Cards. You can also pay with PayPal, Wire Transfer and Satispay.

If you want to split the payment in 3 installments without paying any interest you can use Scalapay. The maximum amount accepted is 3000€.

Jewels

Are you curious about ÂGÉE jewels?

The jewels collected by ÂGÉE are unique and all different from each other, chosen and discovered with care and passion.

Sold out jewels, can I make a special request?

Every ÂGÉE piece is not repeatable and once it's gone, it's gone. But feel free to send a request at hello@agee.world

Can you buy my vintage jewelry? Or can you redesign them?

Yes, please visit this page.

How can I clean my jewel?

Find all the tips and tricks here.

Can you repair my jewel?

Yes, you can send us your request for a quote via email.

What's your warranty?

It's 2 years, read the full Terms & Conditions to know more.